1. Who We Are

This Privacy Policy explains how Crown and Chance, Ltd collects, uses, and protects your personal information.
If you have any privacy-related questions, please email us at info@crownandchance.com. You can also find our full contact details on our website.

2. Purpose of This Policy

We want you to know exactly what to expect when we collect your personal data through our website.
By using our services, you agree to the terms outlined here. If you’re not comfortable with this policy, please do not use our site.

This policy covers only the information we collect directly. If you share personal details with third parties (such as payment providers or other websites), please check their privacy policies as well.

3. Updates to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be posted on our website.
By continuing to use our services after the effective date of any update, you are agreeing to the revised policy.

4. Information We Collect

Information you provide directly:

  • Your name and contact details

  • Details of your purchases or transactions on our site

  • Information you give us for newsletters or marketing purposes

  • Any messages or correspondence you send us

Information we collect automatically when you use our site:

  • IP address and connection details (such as browser type and version)

  • Device information (device type, unique device ID, operating system, platform, and mobile network data)

  • A unique reference number linked to the data you enter into our system

  • Login details

  • The site or link that brought you to our website

  • Your activity on our site (including pages visited, searches, and transactions, with date and time stamps)

Information provided by others:

  • Limited billing information from our payment provider for verification (e.g. your name, email, and billing address)

5. Why We Collect Your Information

We process your data for the following reasons:

Contract purposes — to take steps at your request to enter into an agreement with you or to fulfil that agreement, including:

  • Sending service updates

  • Processing payments

  • Fulfilling orders

Legitimate interests — to improve and manage our services, prevent fraud, detect misuse, and analyse how our website is used.

Consent — if you agree to receive newsletters or marketing from us. You can withdraw this consent at any time by following the instructions in our communications or emailing us.

Referrals — if you provide someone else’s email address for a “Refer a Friend” offer, we will use it only to send the referral message and will delete it within six months.

6. How Long We Keep Your Data

  • We keep your personal data for up to 12 months, or until your account is closed (whichever comes first).

  • You can request account closure at any time by emailing us.

  • In some cases, we may keep certain information for up to six years if needed for legal, tax, fraud prevention, or dispute resolution purposes.

  • Marketing contact details will be kept until you tell us to stop sending you such messages.

7. Who We Share Your Data With

We may share your personal information with:

  • Service providers — such as delivery companies, website hosting services, payment processors, IT support, analytics platforms, and marketing tools

  • Law enforcement — to prevent or respond to fraud, abuse, or legal obligations

  • Insurers and legal advisers — in connection with claims or insurance coverage

  • Potential buyers — if our business is sold or merged (only as necessary for due diligence or the transaction itself)

8. International Data Transfers

We store your personal data in the EU.
However, some of our service providers are located in the United States and are certified under the EU-US Privacy Shield Framework to safeguard your information.
These providers include:

  • Google (analytics)

  • Facebook (advertising)

  • Mailchimp & Mandrill (email delivery)

9. Cookies & Tracking Technologies

We and our service providers use cookies and similar tools to:

  • Make our site function properly

  • Improve user experience

  • Analyse website traffic and performance

  • Personalise ads and measure their effectiveness

Cookies can be “session” cookies (deleted when you close your browser) or “persistent” cookies (which remain for a set time).
If you block cookies in your browser, some parts of our site may not work as intended.

Examples of cookies we use:

  • Analytics cookies — Provided by Google Analytics, to count visitors, track navigation paths, and understand how our site is used.

  • Advertising cookies — Provided by Google and Facebook, to personalise ads and measure performance.

  • Payment cookies — Placed by Viva Wallet when you make payments through our site.

You can find more information about cookies and how to opt out by visiting the relevant service provider’s privacy pages.

10. Your Rights

You may have the right to:

  • Access the personal data we hold about you

  • Correct any mistakes in your information

  • Request deletion or restriction of your data in certain circumstances

  • Request your data in a portable format

  • Withdraw consent for marketing at any time

  • Object to certain processing activities

If you have concerns about how we handle your data, please contact us first. If you’re not satisfied, you can complain to the Information Commissioner’s Office (ICO) in the UK.
More information on your rights is available on the ICO website.

Contact Us

For any questions or requests relating to this Privacy Policy, you can email us at: info@crownandchance.com.